Policy

Please review our shipping policy carefully before placing your order:

1. All Orders Are Final:
   Once an order is shipped, it cannot be returned or refunded for any reason, except in the case of a damaged item.
2. Damage Upon Arrival:
   If your order arrives damaged, you must notify us within 24 hours of receiving the package. Please provide clear photos of the item and the packaging so we can assist you promptly.
3. Incorrect Address or Failed Delivery:
   We are not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
   
4. Shipping Fees:
   Shipping fees are non-refundable.
5. Order Tracking:
   Please contact our team for tracking your order

Exchange & Return Policy

We want you to be fully satisfied with your purchase. If for any reason you wish to exchange or return an item, please note the following conditions:

1. Notification Period:
   You must contact us within 24 hours of receiving your order to request an exchange or return.
   
2. Item Condition:
   Items must be returned in the same condition in which they were received — unused, unworn, unwashed, and with all original packaging and tags intact.
   
3. Approval Required:
   Exchanges or returns will only be accepted after your request has been reviewed and approved by our team.
   
4. Non-Eligible Items (if applicable):
   Items marked as final sale, customized, or personalized may not be eligible for exchange or return.
   
5. Shipping Costs:
   Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.